| NOTICE |
[IMPORTANT] Public Utilities (Water Supply) Regulations and Requirements for Water fittings
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Qoo10 customer center |
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See all notices |
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| NOTICE |
How do I file for exchange/replacement/refund?
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Seller |
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See all notices |
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>Any return of exchange of items will be applicable within 7 days upon receiving of the item
Any shortage of item or wrong item received
>Provide picture of the item contents within the parcel package
>Provide picture of the parcel package with the delivery information.
Defective item issue
>Physical appearance damage will void warranty(No exchange/return allowed)
>Provide picture of the defective area of the received item
>Provide video of the non-functioning of the product. (For electronic products)
>Must keep original box for warranty purpose.
>We only accept return by Qxpress, any other return like singpost, ninjavan, etc, we won't accept.
Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore
>We don't provide trial, so cannot exchange/return due to this reason.
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| NOTICE |
Redemption & Store Pickup
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Seller |
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See all notices |
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Dear Customer,
Pls prepare below info:
1. Order number.
2. Item name!
3. Item option(if any)!
You can take a screenshot of your recent order for a fast reply.
For Self Collection, Please sms/whatsapp 9792-5231 to check for stock before making your trip down for collection as we are operating a number of retail outlets. We may sometimes faced shortage of stock. Sorry for the inconvenience caused.
Sincerely,
1stshop
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| 40097476 |
Inquiry for the item from priscillaong40 |
priscillaong40 |
2020-10-14 |
Answered |
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Does it comes with filter? What color filter does it comes with? Also do u have ready stock? |
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[Re] Inquiry for the item from priscillaong40
Dear Customer,
Please sms/whatsapp 9792-5231 for support!
Thanks!
Sincerely,
1stshop
http://1stshop.sg |
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| 37840493 |
Inquiry from sar**** |
sar******* |
2020-02-27 |
Answered |
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Their after service really CANNOT MAKE IT. I told the seller that my air purifier not working anymore which I bought on Nov 2018 (1 year 3 months ago) and now spoiled. Then this seller told me to WhatsApp their “support” which was very RUDE and unprofessional. He got no solution to it and just replied “can’t repair” he still can tell me they sold many of them and why only mine having problem. So you’re telling me I’m unlucky or your product lousy!?! JOKE! I wonder if my air purifier is still under warranty what excuses they will give me. To me they just want to sell their product only but if your product spoilt is your PROBLEM already. So my advice to other buyer was are keen to buy from them, DON’T! (: |
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[Re] Inquiry from sar****
Dear Customer,
Please sms/whatsapp 9792-5231 for support!
Thanks!
Sincerely,
1stshop
http://1stshop.sg |
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| 36877626 |
Inquiry for the item from 241**** |
fir******* |
2019-11-11 |
Answered |
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Hi Seller,
If I order today, when can item be delivered? Thanks |
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[Re] Inquiry for the item from 241****
Dear Customer,
Please sms/whatsapp 9792-5231 for support!
Thanks!
Sincerely,
1stshop
http://1stshop.sg |
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| 36841393 |
Inquiry for the item from 233**** |
pyr******* |
2019-11-06 |
Answered |
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can the 2S version be linked to Mijia App under Chinese mainland region? (not Singapore region) |
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[Re] Inquiry for the item from 233****
Dear Customer,
Please sms/whatsapp 9792-5231 for support!
Thanks!
Sincerely,
1stshop
http://1stshop.sg |
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[Re] Inquiry for the item from 233****
The number not on WhatsApp?? |
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[Re] Inquiry for the item from 233****
Pls whatsapp me at 92372304. Thx |
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[Re] Inquiry for the item from 233****
Dear Customer,
Sure can. Thank you, have a nice day!
Sincerely,
1stshop
http://1stshop.sg |
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| 36773530 |
Inquiry for the item from gun**** |
gun******* |
2019-10-30 |
Answered |
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May I know when “Pro” version will be restock? |
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[Re] Inquiry for the item from gun****
Dear Customer,
Please sms/whatsapp 9792-5231 for support!
Thanks!
Sincerely,
1stshop
http://1stshop.sg |
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| 36759764 |
Inquiry for the item from di3**** |
di3******* |
2019-10-28 |
Answered |
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Do you sell Mi Air Pro power cable ? |
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[Re] Inquiry for the item from di3****
Dear Customer,
Please sms/whatsapp 9792-5231 for support!
Thanks!
Sincerely,
1stshop
http://1stshop.sg |
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